Project Commencement

1. Payments & Invoicing

Our service to you is offered on a pay-as-you-go basis. Work on each stage of your proposal is not scheduled until payment of the corresponding invoice is received.

Invoices must be paid within 14 days of issue, unless otherwise agreed in writing.

Overdue invoices may incur a late payment fee of 10% per month. Work on a project may be suspended if payment is not received by the due date.

A minimum administration fee of $300 + GST applies for any activated file or project.

2. Project Quotes & Cost Variations

Our project costs represent an expectation of total project costs and are only fixed for 60 days from the date of acceptance.

Commencing your project with CPD does not fix the quoted amount beyond the 60-day fixed period.

Due to the length and complexity of planning projects, expected costs may change. You will be advised of any fee increases in advance, with reasons provided.

Government fees may change at any time, including within the 60-day fixed period, particularly at the start of a new financial year.

3. Nature of Proposal & Advice

Any fee proposal, quote, or preliminary advice outlines expected costs and processes only and does not constitute formal planning advice.

4. Project Cancellation & Transfers

You may cancel the project at any time by providing written notice.

In the event of cancellation, you will be liable for all fees incurred for work completed up to the cancellation date, including the minimum administration fee.

Any refunds are at the discretion of Certified Planning and Development Pty Ltd.

Applications within Plan SA may be transferred upon written notice and payment of all fees owed for completed work.

5. Scope Changes & Amendments

Any change in project scope, objectives, deliverables, or timelines must be confirmed in writing and may result in a revised quote.

Certified Planning and Development will provide an updated scope and associated fee proposal before proceeding.

Additional fees will be charged for any plan amendments, unless already included in a prior accepted quote. This fee varies depending on the scale and number of changes required.

6. Third-Party Consultants & Services

The assessing authority may require additional information to approve your development.

You may need to engage additional professionals, such as:

Architects or building designers

Civil engineers

Arborists

Environmental consultants

Wastewater engineers

Building surveyors

CPD can manage and recommend these professionals, with whom we have established trusted working relationships.

We will always quote for these services if required, and you may also source them independently if preferred.

7. Additional Work & Hourly Rates

Any work not included in the original fee proposal, including post-lodgement work, client consultations, communications, meetings, travel, and reporting, will be charged at:

$200 + GST per hour during business hours.

$300 + GST per hour for meetings or work outside business hours (9:00am – 5:00pm, Monday to Friday).

8. Meetings & Site Access

Once an inspection or meeting is booked, it is the client’s responsibility to ensure access to the required property (including neighbouring properties, where applicable).

Missed site meetings and inspections incur an administration fee of $300 + GST during business hours, or $400 + GST outside business hours.

9. Client Responsibilities

Clients are expected to:

Provide timely and accurate information;

Respond to communications within a reasonable timeframe;

Ensure property access when required.

Delays caused by client inaction may result in additional fees or timeline extensions.

10. Promotion & Use of Project Material

Certified Planning and Development may use plans, documentation, and imagery from your project for advertising, social media, and our website.

All personal or identifying information will be removed or not displayed.

If you wish for any project material to be removed from public platforms, please notify us in writing.

11. Confidentiality

We will keep all client information and project details confidential.

We will not disclose this information to any third party without your prior written consent, unless required by law or necessary to complete your project.

12. Limitation of Liability

Certified Planning and Development Pty Ltd is not liable for any indirect, consequential, or special loss or damage arising from:

Project delays

Government decisions

Third-party consultant input

Our total liability is limited to the amount paid by the client for the relevant services.

13. Force Majeure

We are not liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to:

Government actions

Weather events

Illness

Technological failures

14. Insurance

Certified Planning and Development Pty Ltd holds Professional Indemnity Insurance to a value of $1,000,000, with no specific exclusions, conditions, or limitations.

All subcontractors and consultants are required to maintain a similar level of insurance.

For a full copy of the insurance policy, please contact our office on 0477 485 844 or [email protected].

15. Acceptance of Terms

By signing the proposal acceptance page, submitting the online commencement form (certifiedpd.au/commence), or making payment of your first invoice, whichever occurs first, you agree to these Terms of Service.

16. Governing Law

These Terms of Service are governed by the laws of South Australia.

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of South Australia.

17. Entire Agreement

These Terms of Service constitute the entire agreement between the parties and supersede any prior understandings or representations.

Any amendments or variations must be agreed in writing.

Certified Planning and Development is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone and email, via our website certifiedpd.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Certified Planning and Development will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Certified Planning and Development Pty Ltd
PO Box 1000
Torrens Park  SA  5062

[email protected]
0477 485 844